Shipping & Returns
What are the shipping options for my Strider order?
All orders over 2,900 THB on the Strider Thailand Online Store receive free shipping. Everything else has a flat 50 THB fee. We ship within Thailand only.
Please note: the Strider Thailand Store requires a street address. We cannot ship to a PO Box or to freight forwarders.
Order Changes & Cancellations
Our warehouse staff process and ship orders within 1–3 days. To change or cancel an order, contact us as soon as possible, or email bkkstrider@gmail.com outside working hours. If the order has already been processed, you'll need to refer to our Return Policy.
Return Policy
Returns are accepted within 15 days of delivery. Strider does not pay for return shipping and can only accept products purchased directly from our online store. If you bought through another shop, honor their return policy. Steps: (1) Have your Sales Order ready when you contact us. (2) Receive an RMA and mark it clearly on the package. (3) Ship the product back to Strider. (4) Wait for the refund to your original payment method.
Exchanges
Strider cannot process exchanges. If you need a different product (including color), refer to the return policy above, then place a new order with the correct items.
Track Your Package
Typical transit is 1–6 business days once it leaves the warehouse. Once processed, you'll receive an email with the tracking number (check your junk mail folder too).
Lost Packages
Strider is not responsible for lost packages. If tracking says delivered but you can't find the item, check around your property and with neighbors. If still missing, file a claim with the carrier.
International Shipping
We ship within Thailand only. For other countries, several authorized international sellers can help.